Malcolm Reynolds

malreynolds@emailprovider.com
Phone:(555) 555-5555
12365 Firefly Ln., Tallahassee, FL 32303

Objective:

To find employment as an IT specialist so as to utilize my numerous technical aptitudes in a rewarding career setting.

Qualifications Summary:

Technical Proficiencies and Certifications:

Languages: C/C++, HTML, UNIX Shell Scripting, Java, JavaScript, PHP

Platforms: Windows (9x/NT/2000/XP/Vista), MS Exchange Server, Mac OS, Linux (Yellow Dog, Red Hat), UNIX (Solaris, HP-UX)

Networking: VPN, LAN/WAN Administration, TCP/IP, Novell, SMS/SQL, 100BaseT Ethernet, SecureID

Tools: LAN Manager, ISS RealSecure, Checkpoint Firewall, Norton Firewall and Ghost, McAfee/Norton Virus Protection Utilities, HP Openview, IBM Tivoli, Tripwire, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), LotusNotes, Adobe Acrobat

Certifications: Certified in Risk and Information Systems Control (CRISC), CWNP Certified Wireless Network Expert, GIA Certfied Forensics Analyst (GCFA), GIAC Certified Intrusion Analyst (GCIA), Information Systems Security Engineering Professional (ISSEP/CISSP), Microsoft Certified Architect (MCA)

Professional Experience:

Help Desk IT Analyst

2007-Present
IMAGINARY TECH SOLUTIONS, INC., Seattle, Washington

Assisted over 4,000 employees with technical issues via telephone or video conference. Provided top-notch technical support and conducted remote diagnostics to troubleshoot and resolve application issues

Notable Accomplishment:

Oversaw complete system platform upgrade and overhaul with no interruption to daily company operations.

Residence Hall Technical Support

2004-2006
UNIVERSITY OF FLORIDA, Gainesville, FL.

Provided technical support to a residence hall of around 600 people. Regularly conducted remote diagnostics, and provided troubleshooting both in-person and via teleconference.

Notable Accomplishment:

Maintained a 3.8 GPA while working full time in technical support.

Education:

Bachelor of Science in Computer Science

2002-2006
University of Florida, Gainesville, Florida

Graduated magna cum laude (3.8 GPA) with a Computer Science major and Information Systems minor. Worked as a technical support provider during this time.

Miami High School

1998-2002
Miami, Florida

Graduated with high honors (3.7 GPA). Was a member of several organizations, including the National Honor Society and Beta Club.

Sample IT Resume

An IT resume isn't your typical run-of-the-mill resume—it has certain requirements employers in the IT sector are looking for. It is important to lead with these salient features, particularly the programming languages with which you are proficient, platforms with which you're familiar, and the standard tools of the trade (such as the Microsoft Office Suite) that you're adept at using—employers will often weed out potential candidates for a position by those very criteria, so, list them first and highlight them as your strengths!

Also, the above resume assumes the writer has a bit of professional IT experience, and, as such, leads with the 'Professional Experience' section. If you're a recent graduate fresh to the workforce, it would be more beneficial to lead with an extensive and robust 'Education' section that highlights a number of academic or semi-professional achievements rather than a sparsely filled-in 'Professional Experience' section that can be found wanting. (Initial impressions can make or break a potential employment situation—highlight your strengths and downplay those areas in which you may be lacking!)


This sample resume is part of the InternationalStudent.com Resume Writing Center.