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Australia Sim Card FAQ

Frequently Asked Questions

Can I roam internationally with my AUSTRALIA sim?
No, international roaming is not available
Do you get voicemail?
Yes, the service includes voicemail
What is the charge for checking your voicemail?
Free in Australia
Are there any connection fees in addition to per-minute fees?
Yes, 20c connection charge for calls to non-Virgin Australia phones
Is there a charge for receiving a text message?
Can I get info on charges?
Does it cost to receive calls?
Incoming calls are FREE
I would like to purchase a quad band cell phone, does it work in Australia?
Yes, any GSM 1900Mhz compatible phone will receive signal on GSM networks in Australia. Check your phone manufacturer’s website to review the specifications of your phone
Does the sim card expire?
Yes, 90 days after activation. Add more airtime to further extend validity.
After 90 consecutive days of zero balance with no calls made/received, your sim card will expire. Maintain a positive credit balance, to maintain your sim card
Can I purchase the sim card and have it sent to me overseas?
Yes, we deliver worldwide
Is there airtime credit on the sim when I buy it?
Yes, starter credit is included with your purchase, it is applied automatically at the time of activation
Can I buy Airtime vouchers?
Yes, Virgin Mobile vouchers are available in over 75,000 retail locations around Australia.
How do I apply my airtime voucher?
Dial the network access number provided and follow the voice prompts
Are incoming calls free?
Can I send an SMS to the US, China, UK?
Yes, you can send text messages to any mobile phone in the world
Can I get call waiting?
Yes, that depends on your phone, if you can activate it in settings on your cell phone
Is there a contract, monthly fees or credit check?
No, there are no extra costs

If you need further help and advice, please either contact us directly

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